Job Description
Position Overview: We are seeking dedicated and honest individuals to join a dynamic, fully remote team. This is a fantastic opportunity to bring your problem-solving skills to a fast-paced environment while enjoying the comfort and convenience of working from your own home office. Core Responsibilities Manage outbound calls to update individuals on account statuses and seamlessly resolve complaints. Answer inbound inquiries, providing excellent service and directing complex issues to the appropriate department for further resolution. Draft professional, timely, and accurate email responses to daily inquiries. Support and execute specialized departmental projects as assigned by leadership. Utilize Microsoft systems and Salesforce to document interactions and track resolution progress efficiently. Required Skills & Qualifications 2 to 4 years of related customer service or call center experience. Background or previous experience in Human Resources is heavily relied upon and required. Proficiency in Microsoft Office suite; hands-on experience using Salesforce is strongly preferred. Demonstrated professional traits of being hardworking, honest, and highly dependable. Ability to work a standard shift from 8:00 AM to 5:00 PM in a fully remote capacity.
salary: $26.99 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Manage outbound calls to update individuals on account statuses and seamlessly resolve complaints.
Answer inbound inquiries, providing excellent service and directing complex issues to the appropriate department for further resolution.
Draft professional, timely, and accurate email responses to daily inquiries.
Support and execute specialized departmental projects as assigned by leadership.
Utilize Microsoft systems and Salesforce to document interactions and track resolution progress efficiently.
Skills
- Customer Service
- call center
- Human Resources
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Work at office, Local area, Remote work, Home office, Shift work